What customer data appears next to a conversation?

Profile details, lifetime value, order counts, tags, custom fields, and, when a store app is connected, orders and licenses beside the thread.

Do you integrate with WooCommerce?

Yes. Connect store apps from the marketplace so purchase and license context shows up where agents reply.

Can history follow a customer across conversations?

Yes. Customer records unify history across threads so you see prior context, not just the current conversation.

Are custom fields available?

Yes. Per-inbox custom fields are on Plus. Standard still has tags and the customer sidebar.

Customer context

Reply knowing who they are, and what they bought.

The HelpWich sidebar keeps the customer next to the thread: who they are, what they wrote last time, and what they bought, so you do not hunt through old mail.

Profile beside thread
Orders & licenses
Tags & fields
Purchase history

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What you get in HelpWich

Customer profile beside every conversation, lifetime value, orders, and history
Orders and licenses from connected store apps (e.g. WooCommerce)
History that follows the person across conversations, not just one thread
Custom fields when your inbox needs structured answers
Tags and conversation metadata for routing and reports
Open the customer profile for a fuller history without leaving HelpWich

Commerce next to the reply

When a store app is connected, order and license context appears in the conversation sidebar so agents can answer “where’s my license?” without hunting through admin screens.

Structured when you need it

Tags and per-inbox custom fields capture the details reports and routing depend on, without forcing every conversation into a rigid form.

See it in the product

The same HelpWich workspace you open every day. Each picture is a real product surface, not a stock illustration.

Write the reply with their profile and history open.

See which customers were happy after you closed.

See customer context in your workspace

Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.

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Customer context FAQs

What customer data appears next to a conversation?: Profile details, lifetime value, order counts, tags, custom fields, and, when a store app is connected, orders and licenses beside the thread.
Do you integrate with WooCommerce?: Yes. Connect store apps from the marketplace so purchase and license context shows up where agents reply.
Can history follow a customer across conversations?: Yes. Customer records unify history across threads so you see prior context, not just the current conversation.
Are custom fields available?: Yes. Per-inbox custom fields are on Plus. Standard still has tags and the customer sidebar.

Ready to try HelpWich?

Start the 7-day trial and put customer context in front of your team.

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