Morgan Blake
Needs youHi, I can't sign in since this morning's update. I wrote twice. Is anyone on this?
Shared inbox for product teams
Customer email, answered by your whole team
HelpWich is the shared inbox for product teams. Every support email lands in one queue. Someone claims it, replies from your brand, and leaves a note the customer never sees.
From $19/mo after a 7-day trial · No card to start · 14-day money-back
Why HelpWich
Leave the shared inbox you already outgrew
One owner per email
Unassigned, Mine, and Closed. Someone claims the thread. Everyone else can see it without guessing who already replied.
A workspace priced in public
Seven days of the real HelpWich product, then a published plan. You can read the folders and the price before you subscribe.
Inbox, docs, and ratings together
Reply from your brand, publish answers, and see how the week went. One HelpWich workspace, not three tabs.
7 days
The real HelpWich product, not a demo
No card
Needed to start exploring
14 days
Money back after you subscribe
One place
Inbox, help center, and reports
What you open on day one
Inbox, customer details, and a help center
Connect the mailbox customers already write to. Reply as your brand. Keep private notes in HelpWich. Publish answers so the same question does not come back tomorrow.
Replies and private notes
Write a reply the customer gets, or a note only your team sees. Saved replies and @mentions keep handoffs clean.
Learn more →
Who owns it, and how fast
Workflows pick an owner by domain or subject. Unassigned can rotate by round robin. Reply and resolve clocks sit on the conversation.
Learn more →
Shared inbox
One HelpWich inbox the whole team can finish
New mail lands in Unassigned. Someone claims it, replies, and closes. If two people open the same thread, you see each other before you both hit send.
- Multi-mailbox queues for every brand you support
- Bulk assign, close, tag, and snooze without losing the thread
- Live presence so the list stays fresh while you work
Email channels
Mail comes from your address, not ours
Connect the inbox customers already write to. HelpWich brings those emails in and sends replies from your brand, so the conversation stays in their mail app.
- Import unseen and recent INBOX mail, even if it was opened in Gmail first
- Aliases, signatures, business hours, and auto-reply per inbox
- Proper Message-ID threading for Gmail and Outlook
Customer context
See the customer before you hit send
Who they are, what they wrote last time, and the tags on this thread. The next person can reply without hunting through old mail.
- Customer profile next to every conversation
- History that follows the person across threads
- Tags, plus custom fields on Plus, for routing and reports
Docs
Answers that stop the same email twice
Publish a help center with your branding. Customers find the article, you see which pages helped, and repeat questions stay out of the inbox.
- Public docs sites with your branding and custom CSS
- FAQ JSON-LD so answers can surface in search
- Deflect repeat questions before they become another email
Reports & CSAT
See how the week actually went
How many emails came in, how fast you replied, and whether customers were happy after you closed. Enough to coach the team, not a BI project.
- Optional CSAT surveys when conversations close
- Volume and team load at a glance
- First-response trends for staffing and coaching
Built for email-heavy teams
If customers still write email, HelpWich keeps that familiar. One queue, a clear owner, and notes your team can finish.
Honest trial, clear pricing
Seven days of the real HelpWich product, then a paid plan when you are ready. 14-day money-back when you subscribe.
Security that belongs in support
Sign in with 2FA or a passkey, roles for who can see what, and an audit trail. Your team handles real customer data.
How the 7-day trial works
- 1
Start free for 7 days
Create a workspace, invite teammates, connect email, publish docs. No card required to explore.
- 2
Use the real inbox
Not a demo sandbox. You get a real HelpWich workspace with trial limits: 3 seats, 1 inbox, 100 sends.
- 3
Subscribe to stay unlocked
When the trial ends, the workspace locks until you choose a paid plan. Your data stays safe.
Questions teams ask first
- What is HelpWich?
- HelpWich is a shared inbox for product teams. Customers email the address they already know. Your team works one queue, claims each thread, replies from your brand, and keeps private notes the customer never sees.
- Who is HelpWich for?
- Product and SaaS teams who still support customers over email, especially when more than one person answers mail, or you run more than one brand inbox.
- Is there a free plan?
- HelpWich starts with a 7-day trial. No card to explore. The trial includes 3 seats, 1 inbox, 100 sends, and 0.5 GB storage. After that, pick a paid plan to keep the workspace unlocked. Every paid plan includes a 14-day money-back guarantee.
- What is included in the trial?
- A real HelpWich workspace with fair limits: shared inbox, one mailbox, customer details, a help center, workflows, ratings, and security. Inbox routing, custom fields, and teams unlock on Plus and Pro.
HelpWich
Try HelpWich for 7 days
Shared inbox, email, docs, ratings, and security. Keep it when it earns a seat on your team.