Product
Inbox, customer details, docs, and reports in one workspace. Explore each part, then start a 7-day trial.
Shared inbox
HelpWich is the shared inbox your team finishes together. Unassigned, Mine, snooze, Closed, and Spam, across every brand mailbox you run.
Email channels
Connect Gmail, Outlook, or your host so every customer email lands in HelpWich and every reply leaves from your brand address.
Customer context
The HelpWich sidebar keeps the customer next to the thread: who they are, what they wrote last time, and what they bought, so you do not hunt through old mail.
Replies & notes
Write in HelpWich: a rich reply, a private note, a saved reply with a shortcut, and variables that fill themselves in.
Routing & SLA
Workflows pick an owner. Plus inboxes can rotate leftover Unassigned mail. Reply and resolve clocks sit on the conversation.
Docs & knowledge base
Publish a clean public help center with collections, SEO, FAQ rich snippets, and reader feedback, separate from the inbox, same workspace.
Teams & workflows
HelpWich matches how your team already hands off work: roles, teams, mailbox permissions, and workflows on new mail.
CSAT & reports
HelpWich shows volume, team load, first response, and optional ratings on close, enough to coach, not enough to hover.
API & apps
API keys, webhooks, and store apps so HelpWich sits beside the tools you already run. WooCommerce and Easy Digital Downloads are live. Shopify is listed, not connectable yet.
Security
HelpWich protects the people who see customer email: sessions you can revoke, 2FA, passkeys, and roles with a clear audit trail.
