HelpWich

Shared inbox

One queue. A clear owner. A calm day.

HelpWich is the shared inbox your team finishes together. Unassigned, Mine, snooze, Closed, and Spam, across every brand mailbox you run.

  • Unassigned · Mine · Needs attention
  • Multi-mailbox
  • Show original
  • Bulk tag & assign
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What you get in HelpWich

  • Folders that match your day: Unassigned, Mine, Needs attention, Assigned, Snoozed, Closed, Spam
  • Bulk assign, close, tag, and snooze without losing the thread
  • Show original on any email: preview the body and inspect headers
  • Per-mailbox isolation so brands and products never collide
  • Collision awareness when a teammate is already in the conversation
  • Live presence and soft sync so the list stays fresh without reload thrash
  • Keyboard-friendly reply and note shortcuts for power users
  • Desktop and mobile layouts with a focused thread pane and customer sidebar

Folders that match the day

Pick from Unassigned, work Mine, snooze what can wait, and close when you are done. Assigned and Spam stay out of the way until you need them.

Many brands, one workspace

Connect multiple inboxes under one team. Each mailbox keeps its own folders, saved replies, routing, SLA, and permissions so product lines and brands stay cleanly separated.

See it in the product

The same HelpWich workspace you open every day. Each picture is a real product surface, not a stock illustration.

Reply the customer gets, or a note only your team sees.
Their profile and past threads stay beside the reply.

See shared inbox in your workspace

Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.

Start 7-day trial

Shared inbox FAQs

How is HelpWich different from sharing one mailbox password?
A shared mailbox is built for one person. HelpWich gives your team folders (Unassigned, Mine, Assigned, Snoozed, Closed, Spam), a clear owner, collision awareness, notes that never email out, and a separate inbox per brand.
Can we run multiple brand inboxes in one workspace?
Yes. Each mailbox keeps its own queues, saved replies, routing, SLA, signatures, and permissions so product lines don't collide.
What happens when two agents open the same conversation?
Collision awareness shows when a teammate is already in the thread so you don't double-reply or overwrite each other's work.
Is the shared inbox included in the 7-day trial?
Yes. The trial is a real HelpWich inbox with fair limits (one mailbox, 100 sends). Multi-mailbox and Plus tools unlock on a paid plan.

Ready to try HelpWich?

Start the 7-day trial and put shared inbox in front of your team.

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