Security

Security that belongs next to customer mail.

HelpWich protects the people who see customer email: sessions you can revoke, 2FA, passkeys, and roles with a clear audit trail.

  • 2FA & passkeys
  • Session revoke
  • Roles
  • Audit trail

What you get in HelpWich

  • 2FA (authenticator / email codes) and WebAuthn passkeys
  • Device sessions with revoke, including the current session
  • Email verification and strong password rules
  • OWNER / ADMIN / AGENT roles across the workspace
  • Audit trail for important workspace actions
  • Safe attachment handling and HTML sanitization on inbound mail
  • Host isolation between marketing, app, and admin surfaces

Account protection agents will actually use

Passkeys and 2FA protect the people who see customer mail every day, with session lists you can clean when a laptop is lost.

Defense in depth on the data path

Inbound HTML is sanitized, uploads are checked, and sensitive actions leave an audit trail so owners can answer “who changed what?”

See it in the product

The same HelpWich workspace you open every day. Each picture is a real product surface, not a stock illustration.

Roles limit who can change billing and security.
Customer data stays inside the workspace you control.

See security in your workspace

Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.

Start 7-day trial

Security FAQs

Do you support 2FA and passkeys?
Yes. Authenticator apps, email codes, and WebAuthn passkeys protect the people who see customer mail every day.
Can we revoke sessions?
Yes. View device sessions (IP, browser, OS) and revoke any session, including the one you're on.
How is inbound email kept safe?
Inbound HTML is sanitized and uploads are checked so support content doesn't become an attack path.
Is there an audit trail?
Important workspace actions and security-relevant events are recorded so owners can answer who changed what.

Ready to try HelpWich?

Start the 7-day trial and put security in front of your team.