Teams & workflows
Roles, teams, and workflows that stay out of the way.
HelpWich matches how your team already hands off work: roles, teams, mailbox permissions, and workflows on new mail.
- Roles
- Teams
- Mailbox permissions
- Workflows
What you get in HelpWich
- OWNER / ADMIN / AGENT roles with clear boundaries
- Teams linked to the right people and inboxes
- Mailbox permissions so freelancers stay in their lane
- Workflows run once on new mail: assign, status, tags, fields, or an SLA
- Notifications for new conversations and replies
- Inbox routing and custom fields on Plus
Access that matches the org chart
Owners run billing and workspace settings. Admins shape inboxes and teams. Agents work conversations they’re allowed to see, including per-mailbox membership when you need strict isolation.
Handoffs that stay in HelpWich
Notes, assignments, snooze, and workflows keep the state on the conversation, so you always know who has the thread.
See it in the product
The same HelpWich workspace you open every day. Each picture is a real product surface, not a stock illustration.
See teams & workflows in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Teams & workflows FAQs
- What roles does HelpWich support?
- OWNER, ADMIN, and AGENT, with clear boundaries for billing, settings, and day-to-day conversation work.
- Can freelancers be limited to specific inboxes?
- Yes. Mailbox permissions and membership keep contractors in the inboxes they're hired for.
- How do teammates get notified?
- Workspace notifications cover new conversations and replies so people see work that needs them.
- Are workflows included?
- Yes. Workflows run once when new mail arrives. Inbox rotation for leftover Unassigned mail, and custom fields, are on Plus.
Ready to try HelpWich?
Start the 7-day trial and put teams & workflows in front of your team.