How do we connect Gmail or Outlook?

Pick Gmail or Outlook, then use a mailbox password (Google needs an app password). One-tap Google or Microsoft mailbox login is not ready. Replies leave from that same mailbox, not from HelpWich platform mail.

What if I already opened an email in Gmail before HelpWich fetched it?

Fetch imports unseen mail and also scans recent INBOX messages, then skips anything already stored by Message-ID, so read-before-import mail still lands.

Can we use aliases and signatures per inbox?

Yes. Configure aliases, from-name modes, and signatures per mailbox, plus business hours and auto-reply when you're closed.

Can we forward mail instead of connecting the mailbox?

Forward a copy can be turned on by an operator. You will see incoming conversations. To reply from HelpWich, also connect the mailbox. Platform mail is not used for customer replies.

Email channels

Your real mailboxes. Fetched and sent reliably.

Connect Gmail, Outlook, or your host so every customer email lands in HelpWich and every reply leaves from your brand address.

Your mailbox
Aliases & signatures
Auto-fetch
Brand replies

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What you get in HelpWich

Connect Gmail, Outlook, or another host with a mailbox password. One-tap Google or Microsoft login is not ready.
Replies leave through the mailbox you connected, with proper threading headers. Platform mail (Postmark or SES) is for login and billing only.
Mailbox aliases, from-name modes, and per-inbox signatures
Business hours and auto-reply when you’re closed
DKIM / DMARC status visibility for outgoing trust
Forward a copy is receive-only when an operator turns it on. To reply, also connect the mailbox.
Per-mailbox connection health, last-fetched time, and clear error states

Import what customers actually send

HelpWich polls connected inboxes, threads replies onto the right conversation, stores attachments safely, and marks mail handled so nothing sits invisible in a provider UI.

Send as the brand customers know

Replies leave through the mailbox you connected. Signatures and aliases stay per inbox. Threading headers keep Gmail and Outlook conversations together.

See it in the product

The same HelpWich workspace you open every day. Each picture is a real product surface, not a stock illustration.

Replies leave from your brand address.

The same thread still shows who wrote in.

See email channels in your workspace

Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.

Start 7-day trial

Email channels FAQs

How do we connect Gmail or Outlook?: Pick Gmail or Outlook, then use a mailbox password (Google needs an app password). One-tap Google or Microsoft mailbox login is not ready. Replies leave from that same mailbox, not from HelpWich platform mail.
What if I already opened an email in Gmail before HelpWich fetched it?: Fetch imports unseen mail and also scans recent INBOX messages, then skips anything already stored by Message-ID, so read-before-import mail still lands.
Can we use aliases and signatures per inbox?: Yes. Configure aliases, from-name modes, and signatures per mailbox, plus business hours and auto-reply when you're closed.
Can we forward mail instead of connecting the mailbox?: Forward a copy can be turned on by an operator. You will see incoming conversations. To reply from HelpWich, also connect the mailbox. Platform mail is not used for customer replies.

Ready to try HelpWich?

Start the 7-day trial and put email channels in front of your team.

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